Logistics Operations

The Logistics Operations track is focused on Solving for Yes. The morning will kick off with a 2019 year in review, followed by several collaborative and interactive segments geared towards best practices and continuous improvements.

Topics Covered
  • 2019 Year in Review
  • Trade Show Operations
  • Logistics Agent Scorecard
  • Quote Updates
  • Capacity
  • Agency Best Practices Panel
  • Case Studies – Freight Forwarding and Project Management
Who Should Attend

Logistics planners, dispatchers, customer service, driver managers, operations managers, brokers and logistics coordinators



Household Goods Operations

In a game format, this session will provide a review and a learning opportunity for a variety of topics pertaining to household goods operations. Participants will be grouped into teams that will move through numerous huddle sessions of information presented by associates from UniGroup’s household goods operations department. Team members will be required to interact to win the game!

Topics Covered
  • General Volume and Capacity Conditions
  • Shipment Performance Metrics and Goals
  • New Developments with the Flex App
  • Canada Operations
  • Agent and UniGroup Accountability
  • Snapmoves Updates
Who Should Attend

Operations professionals, especially those who are scheduling labor to support our van operators and container programs and those responsible for planning shipments to their own hauling fleet. All levels of experience will benefit from the information being provided.




This sales track will start with a global overview of key sales strategies, followed by breakouts focused on residential, national account and logistics business lines. In the breakouts we will share the latest tools for success and facilitate round table discussions around marketplace challenges and solutions. We will also host panel discussions with fellow agents who will provide key insights to overcoming market challenges and best practices for achieving success. A must attend for all sales leaders and sales professionals.

Topics Covered

After the opening session, attendees will break into three smaller groups based on the roles noted below.


  • Residential Business Line – State of the Union
  • Differentiation
  • Prospecting
  • Virtual Surveys

National Accounts

  • National Account Business Line - 2019 Performance
  • Virtual Surveys for National Accounts
  • Snapmoves
  • National Account Differentiators


  • Logistics – State of the Union
  • Intro to Logistics
  • Residential Final Mile
  • Procuring New Logistics Business
  • Vertical Integration
  • Client Diversification
Who Should Attend

Residential, national account and logistic sales professionals, agency sales leaders, agency principals


Move Coordinator

Join us for tips, tools and professional development opportunities when it comes to working with and servicing our customers. We will have an array of presenters and plenty of time to network, engage and share best practices.

Topics Covered on Sunday
  • A Look at Quality Surveys and Digital Dashboard
  • Virtual Surveys
  • Snapmoves and Operations
Topics Covered on Monday
  • Who are our Customers?
  • Effectively Communicating
  • Value Add Program and CityPointe
  • Consumer Regulations
  • 2020 Heart of Quality Award Panel 
Who Should Attend

Move coordinators and customer service personnel



    Educate and inspire marketers on the latest marketing trends and topics, featuring UniGroup Marketing specialists and expert outside speakers.

    Topics Tentatively Covered on Sunday
    •  The Fundamentals of SEO
    • Engaging with Customers through Tailored Content 
    • Personalizing an End-to-End Move Experience for Your Customers (Features a Preview of the MySites Revamp Efforts)
    • The Evolution of The U
    Topics Tentatively Covered on Monday
    • The State of Digital Marketing (Presented by Google)
    • Building Your Brand Reputation
    • The Power of PR (Includes Exciting Efforts around the Mayflower 400th Anniversary Celebration) 
    • iLeads Program Update 
    Who Should Attend

    Marketing professionals and/or those with marketing responsibilities





    Additional Notes about Morning Breakout Sessions

    • To provide a valuable learning experience for the morning sessions, there are capacity limits, which will be reflected in the system when you register.
    • Household Goods, Logistics and Sales will all repeat content on Monday and Tuesday. 
    • Move Coordinator and Marketing will have different content each day.




    During the afternoon, attendees will select their own learning experience based on the knowledge they need or want to gain for their professional role. A breakout grid will be available closer to the conference, but attendees can expect to have the opportunity to attend breakouts on the following topics:

    UniGroup Strategic Initiatives  

    • Agent Success through Co-Op Services
    • Handled: How it Works
    • Update on California AB 5
    • New Safety C.A.R.E.S. Program
    • New Agent Scorecard Information Session
    • Military Update

    Professional Development Opportunities

    • Project Management/Strategic Leadership
    • Selling Tips
    • Focusing on the Customer 
    • Taking Feedback Customers Give to Improve Yourself
    • Keys to Customer Care
    • Adapting in a Changing World

    Professional Development Speakers

    • Jennifer Elder
    • Ed Robinson
    • Dr. Erika Michalski
    • Paul Reilly

    Click here for more information on the outside speakers and descriptions of their presentations.








            Morning and Afternoon Sessions — Updated Jan. 28, 2020

            Please click here for a downloadable PDF of the tentative breakout grid.


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            2020 Learning Conference
            Feb. 29-March 3

            Deadline to register was Wednesday, Feb. 5, 2020. While registration is still available, the late registration fee is $725.

            Note: If you previously registered for the Learning Conference, you can use the  "Modify Registration" link above to make changes to your registration. To modify a registration, you will need the email address you used to register and the reference number you received via email after registering. If you need your reference number, please contact


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